516 Business Solution by Debbie Knowlan
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516 Business Solution by Debbie Knowlan
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  • About
  • The Strategy Room
  • GrowthLab

Articles

Customer Support and Product Partnership

Customer Support and Product Partnership

Customer Support and Product Partnership

The partnership between Customer Support and Product is essential for driving product adoption, increasing conversions, and enhancing customer retention.

Read Part 1

Customer Support and Product Partnership

Customer Support and Product Partnership

Customer Support and Product Partnership

Part 2 delves into how product managers can fully embrace a customer-obsessed mindset by integrating valuable insights from customer support teams into the product vision. 

Read part 2

Working at The Ritz-Carlton

Customer Support and Product Partnership

Working at The Ritz-Carlton

Working under the leadership of Horst Schulze was a masterclass in customer experience, operational excellence, and leadership, shaping how I view the customer journey

Read Now

Vlogs

Operational Excellence XPR2

     Employee & Customer Experience  |  Productivity   | Revenue and Retention

Hot Topic: CRM

The importance of process alignment & training

Listen | Respond | Go Beyond

The Playbook on Winning at Service

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