Customer Experience & Business Operations Executive

With a career spanning over two decades, Debbie Knowlan is a results-driven leader in customer experience and business operations. She has a proven track record of driving innovation, optimizing processes, and implementing solutions that fuel business growth. Debbie specializes in strategic planning, operational efficiency, and leveraging technology to enhance customer interactions.

As the Founder of 516 Business Solutions, she has been a trusted advisor to startups and established brands, leading cross-functional teams to streamline operations, develop go-to-market strategies, and implement cutting-edge CRM and payment solutions. She played a pivotal role in launching United Airlines' CORE4 initiative, enhancing customer and operational excellence across the company.

Previously, as Vice President of Customer Experience at Jampack (Fuse Technologies), Debbie led the business from inception to over $250M GMV, spearheading CRM implementation, marketing strategies, and AI-driven customer service enhancements. She also served as Director of CRM and Season Ticket Services for the Atlanta Falcons, where she pioneered customer retention programs, introduced data-driven engagement strategies, and played a key role in launching the first paperless PSL contracting platform in an NFL stadium.

Her career also includes leadership roles with the NBA’s Miami HEAT, The Ritz-Carlton Hotel Company, and extensive work in the hospitality, travel, and event technology industries. She is passionate about fostering high-performing teams, innovative problem-solving, and delivering exceptional customer experiences.

Debbie is a recipient of multiple awards for leadership and innovation, including the Blank Family of Businesses Leadership Award. She has also been an active mentor and advocate for women in sports and events through her leadership roles with WISE (Women in Sports & Events).